Adverse Events
If you are a healthcare professional or a patient seeking to report an adverse event, please call 1-800-265-7927 to speak with a Sanofi Medical Information agent or click here to visit Sanofi Medical Information online.
Product Information
- For prescribing information documentation, click here.
- For product quality / technical quality questions, click here.
Trade Operations and Commercial Information
- For questions related to account and order status, claims (damages, late deliveries, etc.), and reprints (packing slips, invoices, credit memos, etc.), email CustomerCare.CA@sanofi.com. Include your contact information and account number.
- For accounts receivable and credit issues, call 888-379-6847 (option 4), then option 1 (credit card payment) or option 2 (all other questions).
- For inquiries related to new customers, email SCCustomerEngagement@sanofi.com.