Contact us

  • For general public: please contact your physician.
  • For healthcare professionals: if you wish to report an unexpected adverse event occurred in a patient treated by one of our products, please follow the procedures required by regulations.

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Contacts for Prescription Products:

  • For reporting adverse events (pharmacovigilance), please write to: PV.india@sanofi.com
  • For medical information, please write to: medinfo.india@sanofi.com
  • For product complaints, please write to: ptcindia@sanofi.com
  • For financial or legal information, please write to: IGRC.SIL@sanofi.com
  • For seeking medical information about our products, reporting adverse events or product complaints: call 1800 22 2295 (toll-free)
  • For any other queries: call 022-28032000

Contacts for Consumer Healthcare (over-the-counter) Products:

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Beware of Fraudsters

Beware of fraudsters who might intend to deceive you financially or otherwise by unauthorisedly using Sanofi’s name or logo and/or offering fake or counterfeit medicines; and/or by sharing fake apps, videos, games or other such assets. You are advised to immediately raise this before an appropriate cyber cell/police, should you face any such concern.

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Privacy policy

Sanofi is committed to protecting the privacy of visitors. Your email and its content will be used to provide you with an answer to your message. We will not send you any unsolicited materials. You have the possibility to access, to modify, to rectify and to suppress any personal data concerning you. For more information we invite you to visit our legal notice